Privacy and website information

TechBridge is a trading name of TechBridge Holdings Ltd, registered in England and Wales under company number 16388170. Our registered office is 21 Main Avenue, Totley Rise, Sheffield, S17 4FG. VAT registration number: 503446125.

TechBridge Holdings Ltd is the controller responsible for personal information handled through www.techbridgeadvisory.co.uk and enquiries about our services.

For business enquiries or questions and requests about your personal information, email luke.ebanks@techbridgeadvisory.co.uk. You can also write to our registered office, marked for Luke Ebanks.

Our website is hosted by Fasthosts Internet Limited. Delivering pages involves processing technical information, including the IP address needed to send a page to your device. The hosting package includes Website Stats, a service for reporting website use, such as page views and popular pages. Fasthosts lists IONOS SE in Germany as its subprocessor for web traffic data used by that service. Inclusion of the service does not mean that we identify individual visitors from its reports.

We use the hosting service to deliver and operate the website, relying on our legitimate interests in providing a functioning website and protecting its availability.

Fasthosts acts as our processor where it handles personal information on our behalf in providing hosting. Its separate privacy notice also describes its own processing for operating and protecting its services, including technical troubleshooting and security or fraud prevention. Its published retention information relates to the operational or security purpose of the record and any legal need to retain it; it is not a single deletion deadline for all website information. See the Fasthosts privacy notice: https://www.fasthosts.co.uk/terms/policies/privacy-notice.

Our purpose in using website-use statistics is to understand and improve this website, relying on our legitimate interests in providing useful information. We do not use these reports to target advertising or make decisions about individual visitors. Information used for this purpose is needed only for as long as necessary to understand and improve the site; hosting information may separately be needed to operate and protect the service or meet legal requirements. These are purpose-based criteria, not a promise of a fixed deletion time from every provider system or backup. You can contact us about this processing or object using the details above.

Germany is covered by the UK's adequacy regulations for international transfers of personal information.

The period for which an enquiry record is needed depends on whether we are still answering it, whether it leads to an ongoing business relationship or engagement, and whether relevant correspondence is needed to meet a legal record-keeping requirement or establish, exercise or defend a legal claim. These criteria also apply to relevant business notes made from the correspondence. An ongoing relationship does not by itself justify keeping unrelated or unnecessary personal information.

Where an enquiry becomes a client engagement, we explain any additional engagement-specific arrangements separately. Deletion of a working record should not be understood as an assurance that every retained archive or service backup is immediately erased. You can contact us about the information we hold and the reason for retaining it.

Depending on the circumstances, you can ask to access, correct or erase your personal information, restrict its use or receive a portable copy. You can object to processing based on legitimate interests, including the business-enquiry processing described above, and to direct marketing. Where processing is based on consent, you can withdraw it without affecting earlier lawful processing. Contact us using the details above.

You can also complain to the Information Commissioner's Office at https://ico.org.uk/make-a-complaint/. You do not have to complain to us first.